Contact Us

Due to unprecedented demand in our retail stores we are unable to provide any information in relation to current stock levels. 

If you need to contact us, we're still here for you, but it’s currently taking us a little longer than usual to reply.

You may find the answers to some commonly asked questions in our FAQs page.

Our delivery service is currently running as normal without any delays. If you do have any questions about the status of your order, please wait until your confirmed delivery date has passed before contacting us to check the status of your order, and we’ll be happy to help.

You can track your order here, through the link in your dispatch email or via the order details section of your wilko account.

Thank you for your continued patience and understanding.




Wilko Customer Care Enquiries

Wilko Customer Care
JK House
Roebuck Way
Manton Wood
Nottinghamshire, S80 3EG.

Telephone: 08000 329 329

Opening Times

Monday09:00 - 17:00

Tuesday09:00 - 17:00

Wednesday09:00 - 17:00

Thursday09:00 - 17:00

Friday09:00 - 17:00

Saturday09:00 - 14:00


Should you have a query, please get in touch with us.


If you are interested in joining the wilko team, either in our stores, distribution centres or as part of our support team, please visit our careers page


Visit our charity page for a more detailed overview of the charities we are supporting this year.

Do you have a question not covered by the charity page? Drop the team an email with your query.


Feedback on your experience

Tell us about your experience online, in store or our home delivery service. We are continually making improvements to the experience we offer so we really appreciate any feedback you may have for us.

Give feedback