We’ve made it really easy to check if your favourite products are available in your local store. Simply find the product you’re after, click the ‘check store stock’ button, search for your local store and we’ll let you know if it’s available or not.
We’re sorry, we can only view the same stock info that’s available on our website. Try checking if it’s available to Click & Collect in other local stores or if it’s in stock for Home Delivery.
If the item’s out of stock for delivery why not click the ‘email when in stock’ button, pop in your email address, and as soon as it’s available you’ll be the first to know!
Some of our products are online only so these are not available to collect in store. The product could also be excluded from Click & Collect if it has an age restriction applied to it.
Once your order is ready to collect, you'll have 7 days to collect your order. We'll refund it for you after the 7 days if you're not able to collect it for whatever reason.
If you need to cancel your order after you've placed it, please get in touch with us and we'll arrange for it to be cancelled.
We're sorry but we can't redirect your order for delivery. What we can do is cancel your order if you get in touch with us and you can then place a new order.
Once you've placed an order, we unfortunately can't add more items to it, but if you'd like to do some more shopping while collecting in store, our team members will be happy to help.
If we're not able to complete your full order, we'll update you in your 'Ready to collect' email and sort out a refund for the missing things.
Unfortunately we can't order an item in from another store or our warehouse but you can place an order online for home delivery or to your local parcel shop.
Once you've placed your order, you'll receive an order confirmation email. If you don't receive your email, please check your spam and then contact us if you still can't find it.
Once your order is ready to collect, you'll receive a 'Ready to collect' email. This will normally be within 3 hours of placing your order (when you place an order before 2pm). Orders placed after 2pm will be ready to collect the next day by 11am. Please wait for this email before popping into store.
We aim to get all orders ready for collection within 2 hours*. Orders placed after 2pm will be ready to collect the next day by 11am. We will email you when your order is ready to collect.
If you can’t collect your order straight away, don’t worry. You have up to 7 days to pick up your Click & Collect order. If you can't collect your order for whatever reason within 7 days, we'll pop you over a refund.
Sorry, we can't extend the collection window longer than 7 days.
Please bring your 'Ready to collect' email with you on your phone so you can check in when you arrive into store.
If someone is collecting on your behalf, they'll need the 'Ready to collect' email and be able to confirm the postcode on your order.
Head over to our order collection point, which you should be able to spot from the main entrance. Please remember to check in using the link in your 'Ready to Collect' email. This will let us know you're ready and waiting!
To help do our bit for the environment, we don't add any more packaging to our Click & Collect orders. Please bring a bag with you.
Yes, the person collecting the order will need to have your 'Ready to collect' email to be able to check in when they arrive at the store. They'll also need to be able to confirm the postcode linked to your order.
You can connect to our free in-store Wi-Fi. To connect follow these steps:
You'll then be connected to our in-store Wi-Fi and you can check-in using your 'Ready to Collect' email.
You can return any item's to a wilko store of your choice, and we'll be happy to help. Please remember to bring your order confirmation email with you.
You can return any item's to a wilko store of your choice, and we'll be happy to help. Please remember to bring your order confirmation email with you.
Of course! You can return your item's to any wilko store. You'll just need your order confirmation email to hand
Refunds take 5-7 working days to be credited to your original method of payment card, depending on your payment provider.
We offer a wide range of delivery options depending on the products you’re buying.
Choose our standard home delivery before 2pm and your order will be delivered to your chosen address within 4 Working days between 8am – 8pm Monday to Friday, excluding public holidays.
Once you have received your dispatch email, you can track your order online. Alternatively, you can track through the link in your dispatch e-mail or through the order details section of your wilko account.
Before your delivery, you will be contacted by our selected courier to advise of delivery date and times. You will continue to be updated by the courier throughout the delivery of your item(s).
Please note: some of our selected couriers may deliver items on a Saturday, but this is not guaranteed. We are unable to specify courier selection based on this.
We deliver to addresses within England, Scotland including some areas of the Scottish Highlands and Islands, Wales, the Isle of Wight and the Isle of Man. We’re sorry but we’re temporarily unable to ship to Northern Ireland.
We are sorry but we are unable to ship to the locations below or to any country outside of the United Kingdom at this time.
| AREA | POSTCODES |
|---|---|
| Northern Ireland | All BT postcode areas |
| BFPO | All BFPO postcode areas |
| Channel Island | All JE & GY postcode areas |
| Outer Hebrides | All HS postcode areas |
| Kirkwall / Shetland Islands | KW15, KW16, KW17. All ZE postcode areas |
| Highlands / Islands | PA34, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75,PA76, PA77, PA78, PA80, PH40, PH41, PH42, PH43, PH44 |
| Isle of Skye | IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV55, IV56 |
A ‘safe place’ is a designated place where Hermes couriers can drop off your parcels securely, without you being there in person. Typical examples include sheds, greenhouses or porches. You can select your ‘safe place’ via the Hermes app by entering your tracking number, choosing the ‘divert’ option and selecting your preferred 'safe place’.
If a safe place hasn’t been chosen, but there is somewhere safe to deliver the parcel, the Hermes courier will leave it there and take a photo, which will be included in the delivery notification email.
If there isn’t a safe place to deliver, the courier will knock on the door and step back. When you answer, they’ll ask for your name to ensure a safe delivery, but you will not be asked to sign on the handheld device. If there isn’t an answer, the courier will re-attempt delivery on a different day.
Need help from our Customer Care team?
If you have an order placed with us that has yet to arrive then you can amend your delivery via the courier service site. You may need to await contact from our selected courier service in order to make amendments.
If you require any assistance with the courier’s own service, then please contact them directly. Any order specific enquiries, please contact our Customer Care team.
Please note: certain restrictions may apply dependant on the courier’s own requirements. Please contact the courier directly if you have any questions about their services.
Need help from our Customer Care team?
You can use our order tracker to track your order online.
Alternatively, you can track your order through the link in your dispatch e-mail or through the order details section of your wilko account.
If your order is being delivered direct from the supplier, many of our suppliers use their own couriers so you may not be able to track your order online. If your delivery is out of the delivery timescale, then please contact our customer services team.
Provided we have the correct contact details for you our selected courier will attempt to contact you via e-mail, SMS or phone (dependant on courier) to inform you of the time of your delivery.
Need help from our Customer Care team?
If we’ve confirmed your order is being delivered via Evri (The new Hermes) or DHL, you can benefit from additional tracking and delivery options by downloading the Evri app from either the App Store or Google Play Store or by visiting the DHL website.
If nobody is at home when the driver calls, we will try to leave your item with a neighbour or in a safe place. Our delivery partner will leave you a card to advise you of this or, if delivery has not been possible, details on how to rearrange your delivery. If we are likely to encounter problems in delivering to your chosen delivery address, please let us know when you place your order.
Need help from our Customer Care team?
Your order may not arrive in one delivery. In some cases, your order may be sent in more than one parcel. If you do not receive everything you were expecting in your delivery, please wait until the end of the delivery window, as the rest of your order may still arrive later that day.
You will be contacted by our (or our supplier’s) courier service for each part of your order if it’s a separate delivery.
You can track your order using our handy order tracker.
Please note: If you have a large order, we are unable to deliver this to our stores. If you have selected a store for delivery, we will be happy to re-direct the order to your home address.
If your basket or order contains items that are Online Exclusives, then the order may be split between multiple suppliers. Our website will always show you the longest timescale for delivery so some items may arrive sooner. Please check the individual items pages for their specific delivery timescales. Your order will be delivered to your chosen address between 8am-8pm Monday - Friday, excluding public holidays. We will get your products to you as soon as we can, therefore they may not arrive at the same time.
Please be aware that many of our suppliers use their own couriers so you may not be able to track these parts of your order via our website. If your delivery is out of the delivery timescale, then please contact our Customer Care team.
Need help from our Customer Care team?
If you have received the wrong item as part of your order, please contact our Customer Care team, who will arrange for the correct item to be sent to you.
We will also collect the item that was delivered in error or ask you to return it to your nearest wilko store at your convenience.
Need help from our Customer Care team?
You can track your order online. Alternatively, you can track your order through the link in your dispatch email or through the order details section of your wilko account.
If your order is being delivered direct from the supplier, many of our suppliers use their own couriers, so you may not be able to track your order through our website. If your delivery is out of the delivery timescale, then please contact our Customer Care team.
Provided we have the correct contact details for you, our selected courier will attempt to contact you via email, SMS or phone (dependant on courier) to inform you of the time and date of your delivery.
Need help from our Customer Care team?
You can use our order tracker to track your order online.
Our couriers provide a leave safe delivery service if you’re not at home. They will leave a delivery note to advise you where your order has been left. Your delivery may have been left safe at your specified address or with a neighbour. If the order has still not arrived, please contact our Customer Care team.
Need help from our Customer Care team?
Once an order has been placed with wilko and you have received your order confirmation, we are unable to amend the order or delivery.
If you want to add or remove products from your order, please contact our Customer Care team and we will attempt to cancel the original order, allowing you to complete a new order.
For unwanted items, if we’re unable to cancel your order, you can accept the delivery and then return the items to your local wilko store for a refund.
Need help from our Customer Care team?
Once an order has been placed with wilko and you have received your order confirmation, we are unable to amend the order or delivery. However, we will do our best to intervene and cancel the order before it is dispatched. You can request an order cancellation by contacting our Customer Care team.
If we are unable to cancel the order, please refuse delivery.
Don’t worry, we will keep an eye on things and keep you updated throughout the cancellation process.
Need help from our Customer Care team?
If you’ve received a damaged item, we’re more than happy to refund or exchange it within 28 days of delivery.
Please let us know about your damaged item by getting in touch with our Customer Care team.
Please note: item/s bought in store should be returned to any wilko store, along with your proof of purchase.
If you would like more information on your legal rights, contact your local Trading Standards Office or Citizens Advice Bureau.
Nothing in these T&C's excludes or limits your legal rights, also referred to as your statutory rights.
Need help from our Customer Care team?
The order confirmation you receive upon completing your order contains all the information needed for a VAT receipt. We no longer issue a separate VAT receipt for orders placed via the website. If you need your order confirmation re-sending, please contact our Customer Care team.
Need help from our Customer Care team?
Returning a wilko order is free and easy. We want you to be happy with the products you purchase from us. If something’s not right, you can return the product to us within 28 days and we will gladly refund or exchange.
Unfortunately, we’re unable to provide a refund or exchange without a valid proof of purchase. All lottery products, gift cards and phone cards are excluded.
If you ordered and paid for the product in store, you can claim your refund by taking your items and proof of purchase to any of our stores.
If the products were delivered to you, you must return them to us as soon as it's reasonably possible for you to do so. For store collection orders, we would request that you return your order back to store for a refund.
For home delivery orders, or if you are unable to return your purchase back to store, we'll arrange with our delivery partner to collect the products from you. Once your item has been picked up and our delivery partner lets us know they have them, we will action your refund back to the card you used to make that purchase. If your order is damaged or faulty, we will refund the delivery charge too.
If you ordered and paid for the product in store, you can claim your refund by taking your receipt and delivery note to any of our stores. If your order is damaged or faulty, we will refund the delivery charge too.
Refunds take 5-7 working days to be credited to your payment card or PayPal account, depending on your card provider. If you're returning the products, all we ask is that you take reasonable care of them while they are in your possession.
When returning products, for whatever reason, please ensure where possible that before you take them back to store, or they are collected, your purchase is repackaged in a suitable way, ideally using the original packaging it was delivered in. If your purchase is not repackaged correctly (for example, because it's not safe or parts could fall out and go missing), our delivery partner may refuse to collect it.
If you would like more information on your legal rights, contact your local Trading Standards Office or Citizens Advice Bureau
Nothing in these T's&C's excludes or limits your legal rights (also referred to as your statutory rights).
Need help from our Customer Care team?
We want you to be happy with the products you purchase from us. If something’s not right, you can return the product to us within 28 days and we will gladly refund or exchange. Unfortunately, we’re unable to provide a refund or exchange without a valid proof of purchase.
Proof of purchase is any documentation detailing what and when you ordered and how you paid, which provides confirmation of your purchase.
These items include:
Please keep your proof of purchase handy just in case you need to return something to us.
You can use the wilko Store Locator to locate your nearest store. We are always looking for ways to bring wilko stores closer to our customers. If we have not managed to open a store near you yet, why not try our online delivery service?
We hope that you’re pleased with the service you’ve received while shopping with wilko and with the goods you’ve purchased. If for any reason you’re not 100% satisfied, and you would like to discuss this with us please contact us as soon as possible via one of the following options:
Please ask to speak to a manager
Need help from our Customer Care team?
There are two ways to shop with us; in a wilko store, online at wilko.com. Here are the different payment types that we accept for both:
Some of our products are sold online only because they are either an Online Exclusive item that’s coming from one of our suppliers directly or there is a restriction preventing us from being able to deliver to store (large or heavy items). These items are only available for home delivery.
If you do order an item to a store using our home delivery options, you will still be charged.
If you have registered for an account with wilko, there are plenty of ways to personalise your account and keep track of your activity. Your account will allow you to:
If you are unable to use any of the above privileges, please contact our Customer Care team.
Need help from our Customer Care team?
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