What delivery options are available?
Home Delivery £4.95
Your order will be delivered by one of our trusted partners, check the individual product for delivery date.
Free delivery when you spend £50 or more.
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Help & Support
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Home Delivery
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Delivery costs & options
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Delivery restrictions
Where do you deliver to?
We deliver to addresses within England, Scotland including some areas of the Scottish Highlands and Islands, Wales, the Isle of Wight and the Isle of Man. We’re sorry but we’re temporarily unable to ship to Northern Ireland.
We are unable to ship to the locations below or to any country outside of the United Kingdom at this time.
AREA POSTCODES Northern Ireland All BT postcode areas BFPO All BFPO postcode areas Channel Island All JE & GY postcode areas Outer Hebrides All HS postcode areas Kirkwall / Shetland Islands KW15, KW16, KW17. All ZE postcode areas Highlands / Islands PA34, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75,PA76, PA77, PA78, PA80, PH40, PH41, PH42, PH43, PH44 Isle of Skye IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV55, IV56 -
Safe place nomination
What is a safe place?
A ‘safe place’ is a designated place where couriers can drop off your parcels securely, without you being there in person. Typical examples include sheds, greenhouses or porches. You can select your ‘safe place’ via the app by entering your tracking number, choosing the ‘divert’ option and selecting your preferred 'safe place’.
If a safe place hasn’t been chosen, but there is somewhere safe to deliver the parcel, the courier will leave it there and take a photo, which will be included in the delivery notification email.
If there isn’t a safe place to deliver, the courier will knock on the door and step back. When you answer, they’ll ask for your name to ensure a safe delivery, but you will not be asked to sign on the handheld device. If there isn’t an answer, the courier will re-attempt delivery on a different day.
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Change delivery details
How can I change my delivery details?
If you have an order placed with us that has yet to arrive then you can amend your delivery via the courier service site. You may need to await contact from our selected courier service to make amendments.
If you require any assistance with the courier’s own service, then please contact them directly. Any order specific enquiries, please contact our Customer Care team.
Please note: certain restrictions may apply dependant on the courier’s own requirements. Please contact the courier directly if you have any questions about their services.
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Tracking an order
How can I track my order?
As your order is being delivered direct from the supplier, many use their own couriers so you may not be able to track your order online. If your delivery is out of the delivery timescale, then please contact our customer services team.
Provided we have the correct contact details for you, our selected courier will attempt to contact you via e-mail, SMS or phone to inform you of the time of your delivery.
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Missed delivery
What happens if I miss my delivery?
If nobody is at home when the driver calls, we will try to leave your item with a neighbour or in a safe place. Our delivery partner will leave you a card to advise you of this or, if delivery has not been possible, details on how to rearrange your delivery. If we are likely to encounter problems in delivering to your chosen delivery address, please let us know when you place your order.
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Delivery costs & options
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My Order
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Track my order
How do I track my order?
We are working hard behind the scenes to bring order tracking back online – thank you for your patience.
Our couriers provide a safe place delivery service if you’re not at home. They will leave a delivery note to advise you where your order has been left. Your delivery may have been left safe at your specified address, or with a neighbour. If the order has still not arrived, please contact our Customer Care team.
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Order not received
I haven't received my order
We are working hard behind the scenes to bring order tracking back online – thank you for your patience.
Our couriers provide a safe place delivery service if you’re not at home. They will leave a delivery note to advise you where your order has been left. Your delivery may have been left safe at your specified address, or with a neighbour. If the order has still not arrived, please contact our Customer Care team.
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Change or add to an order
I'd like to amend an order
Once an order has been placed with wilko and you have received your order confirmation, we are unable to amend the order or delivery.
If you want to add or remove products from your order, please contact our Customer Care team and we will attempt to cancel the original order, allowing you to complete a new order.
For unwanted items, if we’re unable to cancel your order, you can accept the delivery and then return the items to your local wilko store for a refund.
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Cancel an order
I'd like to cancel my order
Once an order has been placed with wilko and you have received your order confirmation, we are unable to amend the order or delivery. However, we will do our best to intervene and cancel the order before it is dispatched. You can request an order cancellation by contacting our Customer Care team.
If we are unable to cancel the order, please refuse delivery.
Don’t worry, we will keep an eye on things and keep you updated throughout the cancellation process.
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Report a damaged item
I've received a damaged product
If you’ve received a damaged item, we’re more than happy to refund or exchange it within 14 days of delivery. Please let us know about your damaged item by getting in touch with our Customer Care team.
Please note: item/s bought in store should be returned to any wilko store, along with your proof of purchase. If you would like more information on your legal rights, contact your local Trading Standards Office or Citizens Advice Bureau.
Nothing in these T&C's excludes or limits your legal rights, also referred to as your statutory rights.
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Get a VAT receipt
How can I get a VAT receipt?
The order confirmation you receive upon completing your order contains all the information needed for a VAT receipt. We no longer issue a separate VAT receipt for orders placed via the website. If you need your order confirmation re-sending, please contact our Customer Care team.
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Track my order
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Returns & Refunds
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Return an item
I'd like to return an item
Returns & refunds
We hope you enjoy your purchases from wilko.com. However, if you would like to return something you’ve bought from us, you can do so within 14 days of receiving it.
If your item is damaged or faulty, you can return it to any The Range store. Alternatively, please contact Customer Services Team with your order number and we’ll look into it.
For other returns, you have options depending on whether your item was shipped by one of our trusted suppliers, or direct by us at wilko.com:
How to return your itemsIf your item was shipped direct from one of our suppliers, follow these steps to return it:
- Find your 12-digit order number – this is in your confirmation email
- Contact Customer Services Team to arrange a returns label or courier collection
- Your refund will be credited back to the original payment method within 5-7 working days of the item being received by the supplier
Please note that these items cannot be returned to a store.
If your item was shipped directly from wilko.com, you can return it within 14 days to The Range stores. Alternatively, follow these steps to return it:
- Find your 12-digit order number – this is in your confirmation email
- Contact Customer Services Team to arrange a returns label or courier collection
- Your refund will be credited back to the original payment method within 5-7 working days of the item being received by us
For orders placed pre 12th October 2023: A message from PwC
If you placed your order on wilko.com prior to October 12th, please note that Jane Steer, Zelf Hussain and Edward Williams of PwC were appointed as Joint Administrators of wilko.com Ltd (the “Company”) on 10 August 2023.
As a result of the Company entering into Administration, if your order was placed online prior to the Joint Administrators’ appointment on 10 August 2023, the Company is unfortunately unable to provide you with any refund.
We recommend that all customers check their purchase protection arrangements associated with their debit / credit card (or similar payment method) to understand whether a refund is available via another source.
In the event that you are unable to secure any refund via your original method of payment, you will have the right to lodge an unsecured claim in the Administration estate of Wilko.com Limited; however, at present, we do not believe there will be a dividend to unsecured creditors of Wilko.com Limited.
You may still contact [email protected],providing your full name and corresponding address, and one of the team will arrange to send you the relevant information via letter in order to submit your claim, but please be aware that you are unlikely to receive any return.If you are contacting us regarding a purchase made after the appointment of Joint Administrators on August 10th and prior to October 12th, then please forward details of your query to [email protected] providing proof of purchase and all necessary details for our consideration.
Frequently asked questionsThis will be indicated on your confirmation email or next to the ‘add to basket’ button. Unless this is stated, the item is sold & shipped by wilko.com.
When returning an item, please keep it safe and protected whilst it’s in your possession. For postage, please ensure that the item is packed securely, preferably in the original packaging. If your purchase is not repacked correctly, our delivery partner may refuse collection.
Refunds take between 5-7 days, depending on your card provider. Please take reasonable care of items in your possession, as we cannot take responsibility for faults or damages due to misuse, wear & tear or accidents.
If you would like more information on your legal rights, contact your local Trading Standards Office or Citizens Advice Bureau.
Nothing in these T's&C's excludes or limits your legal rights (also referred to as your statutory rights).
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Return an item
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General
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Make a complaint
How do I make a complaint?
We hope that you’re pleased with the service you’ve received while shopping with wilko.com and with the goods you’ve purchased. If for any reason you’re not 100% satisfied, and you would like to discuss this with us please contact us as soon as possible via our Customer Services team using the link below:
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Supported payment types
What payment types do you accept?
- Available: Mastercard, Visa, Delta, Maestro, Electron cards, Clearpay and Laybuy
- Coming Soon: American Express, Apple Pay, PayPal and Klarna
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‘online only’ products
Why are some products ‘online only’?
Some of our products are sold online only because they are either an Online Exclusive item that’s coming from one of our suppliers directly or there is a restriction preventing us from being able to deliver to store (large or heavy items). These items are only available for home delivery.
If you do order an item to a store using our home delivery options, you will still be charged.
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Changing account details
How do I change my online account details?
If you have registered for an account with wilko, there are plenty of ways to personalise your account and keep track of your activity. Your account will allow you to:
- View a full list of your past orders
- Buy it again from a previous order
- Save card details and amend existing saved cards
- Save and view items from your 'saved for later' list
- Amend your title, address book or email address
- Request a password reset
- Opt in or out of our marketing
- Deactivate your account
If you are unable to use any of the above privileges, please contact our Customer Care team.
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Make a complaint
Popular Questions
- How do I track my order?
- I haven't received my order
- I've received a damaged product
- I've only received part of my order
- I'd like to return an item
- I'd like to cancel my order
- I'd like to amend an order
- What payment types do you accept?
- What delivery options are available?
- I received the wrong item