Click & Collect - How it all works

• 1. Choose a store that works for you
• 2. Order all the things you need and pay online
• 3. Wait for your ‘Ready to collect’ email
• 4. Pop into store and collect your order

We aim to ensure all stores are available to offer Click & Collect, however there may be times where a store is unable to offer this service for short periods.

Some of our products are online only so these are not available to collect in store. The product could also be excluded from Click & Collect if it has an age restriction applied to it.

Once your order is ready to collect, you'll have 7 days to collect your order. We'll refund it for you after the 7 days if you're not able to collect it for whatever reason.

If you need to cancel your order after you've placed it, please get in touch with us and we'll arrange for it to be cancelled.

We're sorry but we can't redirect your order for delivery. What we can do is cancel your order if you get in touch with us and you can then place a new order.

Once you've placed an order, we unfortunately can't add more items to it, but if you'd like to do some more shopping while collecting in store, our team members will be happy to help.

If we're not able to complete your full order, we'll update you in your 'Ready to collect' email and sort out a refund for the missing things.

Unfortunately we can't order an item in from another store or our warehouse but you can place an order online for home delivery or to your local parcel shop.

Once you've placed your order, you'll receive an order confirmation email. If you don't receive your email, please check your spam and then contact us if you still can't find it.

Once your order is ready to collect, you'll receive a 'Ready to collect' email. This will normally be within 3 hours of placing your order (when you place an order before 2pm). Orders placed after 2pm will be ready to collect the next day by 11am. Please wait for this email before popping into store.

We aim to get all orders ready for collection within 3 hours*. Orders placed after 2pm will be ready to collect the next day by 11am. We will email you when your order is ready to collect.

If you can’t collect your order straight away, don’t worry. You have up to 7 days to pick up your Click & Collect order. If you can't collect your order for whatever reason within 7 days, we'll pop you over a refund.

Sorry, we can't extend the collection window longer than 7 days.

Please bring your 'Ready to collect' email with you on your phone so you can check in when you arrive into store.

If someone is collecting on your behalf, they'll need the 'Ready to collect' email and be able to confirm the postcode on your order.

Head over to our order collection point, which you should be able to spot from the main entrance. Please remember to check in using the link in your 'Ready to Collect' email. This will let us know you're ready and waiting!

To help do our bit for the environment, we don't add any more packaging to our Click & Collect orders. Please bring a bag with you.

Yes, the person collecting the order will need to have your 'Ready to collect' email to be able to check in when they arrive at the store. They'll also need to be able to confirm the postcode linked to your order.

You can connect to our free in-store Wi-Fi. To connect follow these steps:

• 1. Open your Wi-Fi and select 'wilkoCustomer'
• 2. Review the terms and conditions and tick to accept
• 3. Select the 'Connect to free WI-FI' button

You'll then be connected to our in-store Wi-Fi and you can check-in using your 'Ready to Collect' email.

You can return any item/s to a wilko store of your choice, and we'll be happy to help. Please remember to bring your order confirmation email with you.

You can return any item/s to a wilko store of your choice, and we'll be happy to help. Please remember to bring your order confirmation email with you.

Of course! You can return your item/s to any wilko store. You'll just need your order confirmation email to hand

Refunds take 5-7 working days to be credited to your original method of payment card, depending on your payment provider.