Our delivery options explained.
We offer a wide range of delivery options depending on the products you’re buying.
Standard delivery options
|£5||Choose our standard home delivery option to your chosen address:
|Order & collect
Orders £30 and over
|Free||Choose order & collect for delivery to your local store:
|Order & collect
Orders under £30
|£2||Choose order & collect for delivery to your local store:
|Next day delivery||£8||This is our fastest delivery option. Your order will be delivered to your chosen address the next day between 8am - 8pm when ordered Monday to Friday, excluding public holidays. Orders must be placed before 4pm to qualify for next day delivery. Next day delivery is not available for bulk orders.|
|£12||Some of our products are heavy or large:
Standard - supplier direct
|£5||Some of our products are delivered directly from our supplier, therefore your delivery time will be highlighted at the time of adding to your bag. Your order will be delivered to your chosen address between 8am-8pm Monday to Friday, excluding public holidays.|
Heavy item - supplier direct
|£12||For products that are heavy or large and are delivered directly from our supplier the delivery time will be highlighted at the time of adding to your basket. Your order will be delivered to your chosen address between 8am-8pm Monday to Friday, excluding public holidays|
|Multiple products||£5 - £12||If you have multiple products in your basket they may be coming from different suppliers. Your order will be delivered to your chosen address between 8am-8pm Monday - Friday, excluding public holidays. We will get your products to you as soon as we can, therefore they may not arrive at the same time.|
If you choose to order sizeable products or a large number of products from us (what we would call bulk orders) we reserve the right to increase the delivery charge. We will ensure this increase is reasonable and reflects the additional delivery costs that we incur as a result of your order. We will contact you in advance of your order being dispatched to notify you of this increased delivery charge and you will be entitled to cancel your order at this point.
Please note in some cases your order may be sent in more than 1 parcel. If you do not receive everything you were expecting in your delivery, please wait until the end of the delivery window, as the rest of your order may still arrive later that day. You can track your order using our handy order tracker.
Where do you deliver?
We can deliver to the following areas; Isle of Wight, Isle of Man, Grampians, Northern Ireland and some areas of the Scottish Highlands and Islands. However please note that deliveries to these areas may take a little longer than advertised in our delivery schedule and on your delivery confirmation. We are unable able to provide an exact delivery timeframe as it is dependant on our courier availability to deliver to your selected address..
Postcode areas we do not deliver to:
We are sorry but we are unable to ship to the locations below or to any country outside of the United Kingdom at this time.
|BFPO||All BFPO postcode areas|
|Channel Islands||All JE & GY postcode areas|
|Outer Hebrides||All HS postcode areas|
|Kirkwall / Shetland Islands||KW15, KW16, KW17. All ZE postcode areas|
|Highlands / Islands||PA34, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75,PA76, PA77, PA78, PA80, PH40, PH41, PH42, PH43, PH44|
|Isle of Skye||IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV55, IV56|
Some of our products are 'online only'. Unfortunately order & collect is not available for these products, please select home delivery when checking out.
Delivery & Collection FAQs
- If we receive your order before 4pm, depending on the products you have ordered, we can deliver them as quickly as the following day.
- If we receive your order after 4pm, we won’t start processing it until the following working day.
- For all delivery options, please see our Delivery Information, above.
- If you are still unsure about when and how your order will be delivered, please contact our Customer Care team and we will be more than happy to help you.
- We currently do not have the facility to offer a reservation service for items in store. However, if you need your items quickly, why don’t you try our great store delivery service?
- Order before 4pm and we will deliver to your local Wilko store within 4 working days for all standard items. We will contact you when your order is ready to be collected. This delivery offer excludes Sundays and Public Holidays.
- Please note that items marked as “home delivery only” cannot be delivered to store.
- We try to get things right all of the time but very rarely we may make a mistake by publishing inaccurate information on our site (e.g. the availability of a product you have ordered).
- If we do, we will hold our hands up and tell you that we’ve made a mistake and we aim to contact you as soon as possible by the email or phone number provided to us as part of your order.
- If we cancel your order, we’ll make sure that you receive a full refund including any delivery charges.
We now have over 400+ stores across the UK so hopefully there is one near you. Please check out our store locator to find your nearest store and their opening times and contact details.