Due to localised flooding across the UK some deliveries may be delayed if the courier cannot reach you. For the latest on your order you can track your order using our handy order tracker.

Our delivery options explained.

We offer a wide range of delivery options depending on the products you’re buying.

Last Order Dates

Standard delivery options

Home delivery
Standard
£5 Choose our standard home delivery option to your chosen address:
  • Order before 4pm and your order will be delivered to your chosen address within 4 working days between 8am - 8pm, Monday to Friday, excluding public holidays.
  • Order after 4pm and your order will be delivered to your chosen address within 5 working days between 8am - 8pm, Monday to Friday, excluding public holidays.
Order & collect
Orders £30 and over
Free Choose order & collect for delivery to your local store:
  • Your order will be delivered to your chosen store within 4 working days, excluding Sundays and Public holidays.
  • If you order after 4pm your order will be delivered to your chosen store within 5 working days.
  • One of our team members will contact you once your delivery is ready to collect.
Order & collect
Orders under £30
£2 Choose order & collect for delivery to your local store:
  • Your order will be delivered to your chosen store within 4 working days, excluding Sundays and Public holidays.
  • If you order after 4pm your order will be delivered to your chosen store within 5 working days.
  • One of our team members will contact you once your delivery is ready to collect.
Next day delivery £8 This is our fastest delivery option. Your order will be delivered to your chosen address the next day between 8am - 8pm when ordered Monday to Friday, excluding public holidays. Orders must be placed before 4pm to qualify for next day delivery. Next day delivery is not available for bulk orders. 
Home delivery
Heavy item
£12 Some of our products are heavy or large:
  • Order before 4pm and your order will be delivered to your chosen address within 4 working days between 8am - 8pm, Monday to Friday, excluding public holidays.
  • Order after 4pm and your order will be delivered to your chosen address within 5 working days between 8am - 8pm, Monday to Friday, excluding public holidays.
Home delivery
Standard - supplier direct
£5 Some of our products are delivered directly from our supplier, therefore your delivery time will be highlighted at the time of adding to your bag. Your order will be delivered to your chosen address between 8am-8pm Monday to Friday, excluding public holidays.
Home delivery
Heavy item - supplier direct
£12 For products that are heavy or large and are delivered directly from our supplier the delivery time will be highlighted at the time of adding to your basket. Your order will be delivered to your chosen address between 8am-8pm Monday to Friday, excluding public holidays
Multiple products £5 - £12 If you have multiple products in your basket they may be coming from different suppliers. Your order will be delivered to your chosen address between 8am-8pm Monday - Friday, excluding public holidays. We will get your products to you as soon as we can, therefore they may not arrive at the same time.

Bulk orders

If you choose to order sizeable products or a large number of products from us (what we would call bulk orders) we reserve the right to increase the delivery charge. We will ensure this increase is reasonable and reflects the additional delivery costs that we incur as a result of your order. We will contact you in advance of your order being dispatched to notify you of this increased delivery charge and you will be entitled to cancel your order at this point. Next day delivery is not available for bulk orders. 

Split deliveries

Please note in some cases your order may be sent in more than 1 parcel. If you do not receive everything you were expecting in your delivery, please wait until the end of the delivery window, as the rest of your order may still arrive later that day. You can track your order using our handy order tracker.

Where do you deliver?

Your order can be delivered to a delivery address within England, Scotland, Wales, Northern Ireland or the Isle of Man (Some postcode restrictions apply).

Postcode areas we do not deliver to:

We are sorry but we are unable to ship to the locations below or to any country outside of the United Kingdom at this time.



AREA POSTCODES
BFPO All BFPO postcode areas
Channel Islands All JE & GY postcode areas
Outer Hebrides All HS postcode areas
Kirkwall / Shetland Islands KW15, KW16, KW17. All ZE postcode areas
Highlands / Islands PA34, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75,PA76, PA77, PA78, PA80, PH40, PH41, PH42, PH43, PH44
Isle of Skye IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV55, IV56

Store only products

This product is available in selected stores only. Please use the store locator for contact details of your nearest store.

Store locator

Online only

Some of our products are 'online only'. Unfortunately order & collect is not available for these products, please select home delivery when checking out.

Order tracker

If you have already placed your order, use our order tracker to find out the status of your delivery.

Track your order

Delivery & Collection FAQs

  • If we receive your order before 4pm, depending on the products you have ordered, we can deliver them as quickly as the following day.
  • If we receive your order after 4pm, we won’t start processing it until the following working day.
  • For all delivery options, please see our Delivery Information, above.
  • If you are still unsure about when and how your order will be delivered, please contact our Customer Care team and we will be more than happy to help you.
  • We currently do not have the facility to offer a reservation service for items in store. However, if you need your items quickly, why don’t you try our great store delivery service?
  • Order before 4pm and we will deliver to your local Wilko store within 4 working days for all standard items. We will contact you when your order is ready to be collected. This delivery offer excludes Sundays and Public Holidays.
  • Please note that items marked as “home delivery only” cannot be delivered to store.
  • We try to get things right all of the time but very rarely we may make a mistake by publishing inaccurate information on our site (e.g. the availability of a product you have ordered).
  • If we do, we will hold our hands up and tell you that we’ve made a mistake and we aim to contact you as soon as possible by the email or phone number provided to us as part of your order.
  • If we cancel your order, we’ll make sure that you receive a full refund including any delivery charges.

We now have over 400+ stores across the UK so hopefully there is one near you. Please check out our store locator to find your nearest store and their opening times and contact details.

Contact us

Can’t find what you’re looking for? Contact one of our Wilko customer care assistants. Tel: 08000 329 329

Email us

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