Our delivery options explained.

We offer a wide range of delivery options depending on the products you’re buying.

Standard delivery options

Order & collect Order & collect FREE Choose order & collect for delivery to your local store:
  • Your order will be delivered to your chosen store within 5 working days, excluding Sundays and Public holidays.
  • If you order after 4pm your order will be delivered to your chosen store within 6 working days.
  • One of our team members will contact you once your delivery is ready to collect.
Home delivery standard Home delivery
Standard
£4 Choose our standard home delivery option to your chosen address:
  • Order before 4pm and your order will be delivered to your chosen address within 5 working days between 8am - 8pm, Monday to Friday, excluding public holidays.
  • Order after 4pm and your order will be delivered to your chosen address within 6 working days between 8am - 8pm, Monday to Friday, excluding public holidays.
Home delivery heavy item Home delivery
Heavy item
£8 Some of our products are heavy and require two person delivery:
  • Order before 4pm and your order will be delivered to your chosen address within 5 working days between 8am - 8pm, Monday to Friday, excluding public holidays.
  • Order after 4pm and your order will be delivered to your chosen address within 6 working days between 8am - 8pm, Monday to Friday, excluding public holidays.
Home delivery standard supplier direct Home delivery
Standard - supplier direct
£4 Some of our products are delivered directly from our supplier, therefore your delivery time will be highlighted at the time of adding to your bag. Your order will be delivered to your chosen address between 8am-8pm Monday to Friday, excluding public holidays.
Home delivery heavy item supplier direct Home delivery
Heavy item - supplier direct
£8 For products that are heavy and require two person delivery directly from our supplier the delivery time will be highlighted at the time of adding to your bag. Your order will be delivered to your chosen address between 8am-6pm Monday to Friday, excluding public holidays
Multiple Items Multiple products £4 - £8 If you have multiple products in your basket they may be coming from different suppliers. Your order will be delivered to your chosen address between 8am-8pm Monday - Friday, excluding public holidays. We will get your products to you as soon as we can, therefore they may not arrive at the same time.

Where do you deliver?

Your order can be delivered to a delivery address within England, Scotland, Wales, Northern Ireland or the Isle of Man. We are sorry but we are unable to ship to the Channel Islands, the Shetland Islands or to any country outside of the United Kingdom at this time.

Outlying areas

Deliveries to the Isle of Man, Isles of Scilly, Orkney, and the Outer Hebrides may be more limited in their format and for some items we may not be able to deliver directly to your door, only to the nearest port. Please contact our customer care team for more details.

Store only products

This product is available in selected stores only. Please use the store locator for contact details of your nearest store.

Store locator

Online only

Some of our products are 'online only'. Unfortunately order & collect is not available for these products, please select home delivery when checking out.

Order tracker

If you have already placed your order, use our order tracker to find out the status of your delivery.

Track your order

Delivery & Collection FAQs

  • If we receive your order before 6pm, depending on the products you have ordered, we can deliver them as quickly as the following day.
  • If we receive your order after 6pm, we won’t start processing it until the following working day.
  • For all delivery options, please see our Delivery Information, above.
  • If you are still unsure about when and how your order will be delivered, please contact our Customer Care team and we will be more than happy to help you.
  • We currently do not have the facility to offer a reservation service for items in store. However, if you need your items quickly, why don’t you try our great store delivery service?
  • Order before 6pm and we will deliver to your local Wilko store within 2 working days for all standard items. We will contact you when your order is ready to be collected. This delivery offer excludes Sundays and Public Holidays.
  • Please note that items marked as “home delivery only” cannot be delivered to store.
  • We try to get things right all of the time but very rarely we may make a mistake by publishing inaccurate information on our site (e.g. the availability of a product you have ordered).
  • If we do, we will hold our hands up and tell you that we’ve made a mistake and we aim to contact you as soon as possible by the email or phone number provided to us as part of your order.
  • If we cancel your order, we’ll make sure that you receive a full refund including any delivery charges.

We now have over 400+ stores across the UK so hopefully there is one near you. Please check out our store locator to find your nearest store and their opening times and contact details.

Contact us

Can’t find what you’re looking for? Contact one of our Wilko customer care assistants. Tel: 08000 329 329

Email us

header 2