Customer notice COVID-19
Due to an increased volume of orders, we're currently only able to offer standard delivery, and unfortunately some deliveries may be delayed. Don't worry, we'll make sure you're always updated.
A: Yes. All Order & Collect orders that have already been placed are not currently affected.
A: If you're unable to collect your Order & Collect order from store, a family member or friend can collect it for you. They'll need a copy of your confirmation email or text, and a store colleague will be able to give them your order.
A: If an item goes out of stock after you've placed an order, we'll cancel the items affected and contact you to let you know. You won't be charged for the items that have been cancelled from your order.
To help give everyone access to essential items, we’re limiting quantities on selected items:
- Pain relief
- Cough and cold products
- Children's medicine
- Toilet rolls
- Tissues and wipes
- Hand sanitisers, soap and handwash
- Cleaning and antibacterial products
Due to high demand some of our ranges may be temporarily unavailable online, these will be marked as in store only. Please follow government guidance and only make a trip to store if the product you need is an essential item.
We're still open and here to provide you with the essentials you need but we'll be closing at 5pm every Monday - Saturday to allow essential cleaning to take place. Sunday closing times will remain the same.
Please note: to try to limit the spread of coronavirus (COVID-19), you may be asked to observe social distancing when in store, particularly during busy periods.
Find your nearest store using our store locator.
Customer care updates
Our customer care team will be available for the same hours as usual so you can continue to speak to us about your orders. However, due to an unprecedented demand on our stores, our customer care team are unable to provide any information in relation to current stock levels.
To our customers
You may have noticed that we have been quiet for a while. The truth is, we’ve been trying to get ourselves organised, whilst keeping the essentials that you need on our shelves. Hopefully you can understand that our priority has been on keeping our shops open, and making them as safe as we can for our team members and customers.
On Monday night the Government announced that all non-essential shops were to close immediately. We have had confirmation from Trading Standards that we may remain open as we sell many essential items including over the counter medicine, cleaning and hygiene products, pet food, home maintenance and baby care. We also have 416 shops meaning that the 17million people who live within 2km of a wilko store really can safely pop in for those essentials. Plus, we sell a lot of the things you need under one roof, so you don’t need to be making multiple trips.
We will be able to keep most of our doors open. Not all though – there are some that we will be shutting immediately because we can’t safely keep them open. Rest assured that we are working really hard on those that we do keep open to make them safe, in line with Government requirements. We’ve enhanced the cleaning, we’ve enforced physical distancing, we’ve added quantity controls and additional signage, and all our stores are now closing earlier at 5pm to allow our team members enough time to clean and replenish the shelves before we open again the next day. We’re also reviewing these measures all the time to make sure we continue to offer you and our team members the safest experience that we can.
So let us apologise for our silence. These are really tough times for all of us and on behalf of our loyal and hardworking team members I’d like to say thank you for continuing to shop with wilko, either in store or online at wilko.com. To keep up to date with what’s happening at wilko over the coming days and weeks, please follow @lovewilko on our social channels. We’re on Instagram, Facebook and Twitter, so look out for more updates.
Thanks for sticking with us. We’ll carry on doing our very best to support you and your families.
Please stay safe and well.