Terms & Conditions

These Ts&Cs will apply to any contract between us for the purchase of our products. Please read these carefully and make sure you understand them.

By reading on, we hope that you will find all the information you need to understand the processes involved from the point you place your order on our website, by telephone, or in store, right through to the point the goods are delivered to you, or collected from a convenient store.

From time to time, we may need to change these Ts&Cs, so please check for the most up to date version every time you visit our website. You may find it useful to print a copy or save them to your computer for future reference.

Please remember that our products are for use in and around the home by consumers and are not generally intended for commercial use or resale. If you plan on using our products for business purposes, please ensure you have appropriate insurance in place as we won't accept any liability for the products not being fit for business use or for any loss over and above the cost of the products. You may only purchase products from our site if you are at least 18 years old.

1. Eligibility: Bulk buys are available for select products only, subject to availability.
2. Minimum Quantity: Minimum purchase quantities apply to bulk buy offers.
3. Pricing: Bulk buy discount is subject to change without notice.
4. Coupon Usage: Coupons, vouchers, or promotional codes cannot be used with bulk buys.
5. Order Fulfilment: Orders are subject to review and may be limited or cancelled.
6. Shipping: Shipping costs vary based on quantity, destination & shipping type.

We hope you enjoy browsing our website and selecting your products.

When you have finished placing products in your Basket, you will have the opportunity to check your order. Don't worry if the Basket isn't correct, you can change the contents of the Basket at any time before pressing "place your order" on the last order page.

Once you have been through the online checkout and placed your order by pressing the "place your order" button, you will be shown an order number along with a list of the products that you have ordered. Shortly after, you will receive the first email from us headed "Thank you for your Order" to confirm that we have received your order. We will then send you a second email headed "Your Order has been Shipped" and it's at this point our contract begins with you. This email will tell you how your order will be delivered to you. If there are any problems with your order, we'll contact you and let you know.

Provided that your payment has been successful and there are no problems with your order, you will own the products you order at the point they are delivered to your delivery address or if you have selected the "delivery to store" option, at the point you collect them.

There is the option to save your card details on your online account, your payment card details will be stored pursuant to the privacy policy.

We try to get things right all of the time but very rarely we may make a mistake by publishing inaccurate information about our products (e.g. the price, description or availability of a product you have ordered). If we do, we will hold our hands up and tell you that we've made a mistake. We may have to cancel your order at any time up to the point we send you the products, even if you have received a 'Thank you for your Order' email from us. If we cancel your order, we'll make sure that you receive a full refund including any delivery charges. Sometimes things happen which are outside of our control such as adverse weather or an incident involving one of our delivery vehicles which may mean we are unable to deliver, or are delayed from delivering any product you have ordered from us. If this happens then:

• We will contact you as soon as possible to tell you that delivery times may need to change.
• When the event causing the problem is over, we will arrange a new delivery date with you and if necessary refund any delivery charges (for example, where you have paid for next day delivery).

Payment options available: Mastercard, American Express, Visa, Delta, Maestro, Electron cards, Clearpay, Klarna, Laybuy, PayPal and Apple Pay.

Clearpay: For more details, please refer to: https://www.clearpay.co.uk/en-GB/terms-of-service)

Klarna: For more details, please refer to: https://www.klarna.com/uk/terms-and-conditions).

Laybuy: For more details, please refer to: https://www.laybuy.com/uk/consumer-terms.
Robotec (trading as wilko.com) act as an unregulated credit broker not a lender and promotes and introduces customers to unregulated credit products within this website. These products are offered by Laybuy Holdings Limited t/a Laybuy. Laybuy nor its credit products on offer are authorised by the Financial Conduct Authority, and services provided are not protected by the FSCS.

Unfortunately, we don't accept Diners Club cards. For orders you make online or by calling us, we will take payment at the point of your order.

We are sorry but we are unable to accept cheques as a method of payment.

As we are based in the UK, all our prices are in UK pounds and include VAT at the appropriate rate. The price of a product does not include delivery charges. Before you confirm your order, your Basket will show you the total amount you will be charged for your order including any delivery charges (if any) depending on the delivery method you have selected.

We reserve the right to decline any purchase if we have concerns about the payment method being used to make it.

We've put all the details in the Delivery & Collection section of our Help & Support pages, giving you the price and timetable for delivery as well as other information you will need to know. For us to deliver your order we may make contact with you to fulfil our delivery terms.

We will do our very best to get your items to you as soon as possible. However, some of our products are sourced directly from the supplier, so they may take a little longer to be delivered. (Please see individual product information for exceptions).

Standard deliveries and deliveries to a pickup point are subject to a charge of £4.95 per transaction, not product. We will do our very best to deliver these within the time frame specified. Delivery to a room of your choice is not available on our standard delivery option.

Heavy items marked with a 'Kg' logo are subject to a charge of £9.95 per transaction, not per product. If you choose to order sizable products or a large number of products from us (what we would call bulk orders) we reserve the right to increase the delivery charge. We will ensure this increase is reasonable and reflects the additional delivery costs that we incur as a result of your order. We will contact you in advance of your order being despatched to notify you of this increased delivery charge and you will be entitled to cancel your order at this point.

Unless the products you are ordering are marked home delivery only, our delivery partners will contact you to arrange a convenient delivery time/day. They will also confirm the approximate timeframe in which delivery will be made by phone or by text on the delivery day itself. Delivery of these products can be made to any ground floor room of your choice on the provision that the delivery driver does not feel there are any health and safety issues or risk of damage to your property.

For wilko Kitchens, our trusted partner will delivery your order to the closest kerbside for large orders and pallet deliveries or for smaller orders to your doorstep. In the unfortunate event your order arrives with damage, you have 72 hours to notify the wilko Customer Services team via our Help & Support pages.

If the items are marked home delivery only, we will indicate how many working days the delivery will take. As these items are supplier direct, you will not be able to specify a delivery time (i.e. morning, afternoon or Saturday delivery slots, and calls/texts to confirm a 2-hour delivery window and delivery to specified rooms are not available). The supplier will deliver your order direct to your door where possible (some exceptions apply as detailed below).

If nobody is at home when the driver calls, we will try to leave your item with a neighbour or in a safe place. Our delivery partner will leave you a card to advise you of this or, if delivery has not been possible, details on how to rearrange your delivery. If we are likely to encounter problems in delivering to your house, please let us know when you place your order. If, for any reason, we are unable to fulfil your order, we will contact you as soon as possible. Where we fail to deliver or delivery is delayed, we will not be liable for any losses that are not reasonable or proportionate. We will not be liable for any trade or business losses.

For more information on deliveries, including where we deliver to please visit the Delivery & Collection section of our Help & Support pages.

Our delivery partners will deliver to the front door regardless of what floor you live on if in a block of flats, however Health & Safety regulations will overrule this if it is deemed un-safe for the driver to carry items when a lift is not available or out of service. In addition to this if you live in a block of flats that require access via an intercom system and you are not available a calling card will be left at the address but the driver may not leave the physical parcel due to possible security risk.

We want you to be happy with the products you purchase from us. If something’s not right, you can return the product to us within 14 days and we will gladly refund or exchange. Unfortunately, we’re unable to provide a refund or exchange without a valid proof of purchase. All lottery products, gift cards and phone cards are excluded.

You will receive a full refund of the price you paid for the products. We will process the refund due to you as soon as we can and, in any case, within 14 calendar days of the day on which the goods have been returned.

If you would like more information on your legal rights, contact your local Trading Standards Office www.tradingstandards.uk or Citizens Advice Bureau www.citizensadvice.org.uk

Nothing in these Ts&C's excludes or limits your legal rights (also referred to as your statutory rights).

When returning products, for whatever reason, please ensure where possible that before you take them back to store, or they are collected, your purchase is repackaged in a suitable way, ideally using the original packaging it was delivered in. If your purchase is not repackaged correctly (for example, because it's not safe or parts could fall out and go missing), our delivery partner may refuse to collect it. Any items on your order marked "delivered by our supplier" cannot be returned to store, please contact wilko customer services to arrange the return of your product.

Please note we are unable to offer refunds or exchange the following products unless they are faulty:

• Perishable Goods such as plants, including cut Christmas trees, and food items
• Goods that are made to measure or cut to size to your individual requirements
• Goods that are sealed for hygiene or health protection purposes where the packaging has been opened after delivery or collection, such as mattresses, duvets, bedding, pet litter trays and toilet seats

For wilko Kitchens, any change of mind returns will incur a collection charge. Please visit our Help & Support pages for more details.

For wilko Kitchens, any change of mind returns will incur a collection charge. Please visit our Help & Support pages for more details.

Your consumer rights are not affected.

Voucher codes are specific codes that can give you discounts, money off or free delivery when you buy products from us. They are also known as promotional discount codes, offer codes and discount codes. To receive the discount stated on the voucher code you must enter the correct code into the promotional code box before you checkout and confirm your order. You can find the Voucher Code box on the payment details page when you checkout your Basket.

You can use only one Voucher Code per transaction and that Voucher Code can be used only once per customer. You can't use Voucher Codes with a gift voucher or gift card.

Voucher Codes that offer a discount when you spend a certain amount on products apply only to products bought in a single transaction and exclude delivery charges.

We reserve the right to remove and alter the terms of our voucher codes at any time and without notice. If you have any queries regarding Wilko.com or our voucher codes, please visit our Help & Support pages.

The £5 Voucher code ("Voucher") is valid for use only on transactions exceeding £5.

The Voucher cannot be applied against delivery charges or any other additional fees associated with the transaction.

Only one Voucher can be redeemed per customer per transaction.

The Voucher is not transferable and cannot be exchanged for cash or any other form of credit.

The Voucher is valid for a limited time as specified at the time of issuance. Expired Vouchers will not be honoured or extended.

The Voucher cannot be combined with any other coupons unless stated.

The Voucher is applicable only to purchases made through wilko.com.

The issuer reserves the right to modify or terminate the Voucher offer at any time without prior notice.

The issuer reserves the right to verify the eligibility of customers and to refuse or cancel the Voucher if it suspects any misuse, fraud, or violation of these terms and conditions.

By using the Voucher, the customer agrees to abide by these terms and conditions in their entirety.

For any queries or concerns regarding the Voucher, customers may contact customer support Help & Support.

These terms and conditions are subject to change at the discretion of the issuer without prior notice.

View our gift card terms & conditions here.

We are trying to do our bit for the environment and reduce the amount of electrical waste sent to landfill. We have joined a Government approved scheme that provides facilities at local household recycling sites to allow customers to dispose of their unwanted electrical products free of charge. You can find your nearest site by visiting www.recycle-more.co.uk and selecting the bank locator page. We also now provide an in-store collection facility for used domestic batteries. Just bring them to store and place them in the containers provided — we'll do the rest!

This site is owned Robotec (trading as wilko.com) (Company Number 12216220) and operated by CDS (Superstores International) Ltd (Company Number 02699203), both companies are registered in England and Wales and both have their registered office at: The Range Head Office, 15 William Prance Road, Derriford, Plymouth, Devon, United Kingdom, PL6 5ZD ("Wilko.com", "we", "our" or "us"). Our VAT number is 591272335

To contact us, please see our Help & Support pages.

Nothing in these Ts&Cs shall limit or exclude our liability to you for things which we cannot, by law, limit or exclude. In particular, nothing in these Ts&Cs means that our liability to you for death or personal injury resulting from our negligence or that of our employees, agents or subcontractors is limited.

You do not have permission to reproduce, modify, copy or distribute our content for commercial purposes without written permission from us. No licence is granted to use any of our trademarks.

All images are to the best of our knowledge a fair reflection, but we cannot guarantee the appearance and/or colours of products shown exactly replicate the appearance and/or colours of the physical products. All sizes and measurements given are approximate, but we try to make them as accurate as possible. All stock is subject to availability.

Coming Soon - Customers will only be notified a product is in stock if they request through the ‘Email when in stock’ function on the product page. Email when in stock does not reserve stock, it only notifies when stock is available. Launch dates for Coming Soon are subject to change.

Any contract is between you and us. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs in these Ts&Cs operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

These Ts&Cs are only in the English language.

These Ts&Cs, and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the courts of England and Wales. We do not accept amendments to these terms and conditions.

• All products are offered subject to availability and while stocks last. The stated price for each product does not include the cost of delivery, which will be charged in addition (unless otherwise stated). Full delivery details and charges can be found by clicking here. Please note we reserve the right to withdraw or amend the terms of any offer or the price at any time without further notice.
• Please note any transactions will be subject to our standard terms & conditions, full details of which can be viewed here . Our privacy policy which can be viewed here sets out the type of information we may request from you when you use our website and/or subscribe to our services and how we treat and use that information.
• The privacy policy supplements (and should be read in addition to) our standard terms and conditions. Please read through our terms and conditions and our privacy policy before accessing our website www.wilko.com. By continuing to browse, use or access the website you confirm that you have read and agreed to be bound by the terms and conditions.
• These offers are only valid on www.wilko.com.
• Please direct all queries in connection with this email or our website via the help and support pages.
• The emails have been sent by Robotec (trading as wilko.com) (Company Number 12216220) and operated by CDS (Superstores International) Ltd (Company Number 02699203), both companies are registered in England and Wales and both have their registered office at: The Range Head Office, 15 William Prance Road, Derriford, Plymouth, Devon, United Kingdom, PL6 5ZD ("Wilko.com", "we", "our" or "us"). Our VAT number is 591272335.

Last updated: September 24, 2024

• The wilko.com mobile message service (the "Service") is operated by wilko.com (“wilko.com”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
• By consenting to wilko.com’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of wilko.com through your wireless provider to the mobile number you provided Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
• You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with wilko.com. Your participation in this program is completely voluntary.
• We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
• You may opt-out of the Service at any time. Text the single keyword command STOP to wilko or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other wilko.com mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
• For Service support or assistance, text HELP to wilko or visit our Help & Support pages.
• We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.
• The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
• To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
• We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

If we see a photo containing one of our products or referring to Wilko in some way, we may contact you to ask if we may use it to promote our brand and spread the word about Wilko! When we contact you we will ask for your consent to use your photo.

• You have taken the photo and that you own it;
• The photo has been taken with the permission of all relevant parties and does not infringe the copyright of any third party or any laws;
• You grant a worldwide, irrevocable, perpetual licence to us to use the photo in any of our marketing materials, which may include but is not limited to use on our website, in our stores, email and on social media; No royalties or fee will be payable by us for use of the photo;
• We may amend the photo to enable us to use it (but will not alter the content of it);
• You are not able to approve any use of the photo or any amends which may be made to enable us to use it; and You acknowledge that if you wish us to stop using the photo that we will take all steps necessary to do this. However, we cannot be held liable for use prior to the date that you withdraw your consent, and that you acknowledged that we will need a reasonable time to take steps to remove the photo from all of our marketing materials and during that time the photo may still appear in our marketing materials.
• Just so you know, we get help from partners to help share your content. If you consent to having your image used in marketing material, your data may be stored on servers based in the USA

If you require further details on how we use your information please see our Privacy Policy.