Changes to our delivery options due to COVID-19

Some of our delivery options are currently limited, see options below for more details.

Due to government guidelines in relation to social distancing our delivery partners are taking necessary precautions when making home deliveries.

These precautions may include:

  1. ​​​​​​​Leaving your delivery in a safe place.
  2. Taking a photograph of your order in its safe place and advising you of where it is via email, text or card.  
  3. Instead of being asked to provide a signature your full name will be requested.

Our delivery service is currently running as normal without any delays. If you do have any questions about the status of your order, please wait until your confirmed delivery date has passed before contacting us to check the status of your order, and we’ll be happy to help.

You can track your order here, through the link in your dispatch email or via the order details section of your wilko account.

Thank you for your continued patience and understanding.


Delivery quick links.

 

Our delivery options explained.

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We offer a wide range of delivery options depending on the products you’re buying.

Last Order Dates

Standard delivery options

Home delivery
Standard
£5 Choose our standard home delivery option to your chosen address:
  • Order before 3pm and your order will be delivered to your chosen address within 4 working days between 8am - 8pm, Monday to Friday, excluding public holidays
  • Order after 3pm and your order will be delivered to your chosen address within 5 working days between 8am - 8pm, Monday to Friday, excluding public holidays.
  • Please note, items being sent directly from the supplier will be delivered in the time frame indicated on the product detail page when you placed your order and may arrive separately.
Order & collect
Orders £30 and over
Free Due to the current situation with COVID-19, we are limiting Order & Collect delivery to a select number of stores: Arnold | Beeston | Bulwell | Epsom | Kingston on Thames | Long Eaton | New Malden | Nottingham | Sutton in Surrey | Wimbledon

Choose order & collect for delivery to your local store:
  • Your order will be delivered to your chosen store within 4 working days, excluding Sundays and Public holidays.
  • If you order after 3pm your order will be delivered to your chosen store within 5 working days.
  • One of our team members will contact you once your delivery is ready to collect.
Order & collect
Orders under £30
£2 Due to the current situation with COVID-19, we are limiting Order & Collect delivery to a select number of stores: Arnold | Beeston | Bulwell | Epsom | Kingston on Thames | Long Eaton | New Malden | Nottingham | Sutton in Surrey | Wimbledon

Choose order & collect for delivery to your local store:
  • Your order will be delivered to your chosen store within 4 working days, excluding Sundays and Public holidays.
  • If you order after 3pm your order will be delivered to your chosen store within 5 working days.
  • One of our team members will contact you once your delivery is ready to collect.
Next day delivery £8 This is our fastest delivery option. Your order will be delivered to your chosen address the next day between 8am - 8pm when ordered Monday to Friday, excluding public holidays. Orders must be placed before 3pm to qualify for next day delivery. Next day delivery is not available for bulk orders.
Home delivery
Heavy item
£12 Some of our products are heavy or large:
  • Order before 3pm and your order will be delivered to your chosen address within 4 working days between 8am - 8pm, Monday to Friday, excluding public holidays.
  • Order after 3pm and your order will be delivered to your chosen address within 5 working days between 8am - 8pm, Monday to Friday, excluding public holidays.
Home delivery
Standard - supplier direct
£5 Some of our products are delivered directly from our supplier, therefore your delivery time will be highlighted at the time of adding to your bag. Your order will be delivered to your chosen address between 8am-8pm Monday to Friday, excluding public holidays.
Home delivery
Heavy item - supplier direct
£12 For products that are heavy or large and are delivered directly from our supplier the delivery time will be highlighted at the time of adding to your basket. Your order will be delivered to your chosen address between 8am-8pm Monday to Friday, excluding public holidays
Multiple products / direct from supplier £5 - £12 If you have multiple products in your basket they may be coming from different suppliers. Your order will be delivered to your chosen address between 8am-8pm Monday - Friday, excluding public holidays. We will get your products to you as soon as we can, therefore they may not arrive at the same time.

Bulk orders

If you choose to order sizeable products or a large number of products from us (what we would call bulk orders) we reserve the right to increase the delivery charge. We will ensure this increase is reasonable and reflects the additional delivery costs that we incur as a result of your order. We will contact you in advance of your order being dispatched to notify you of this increased delivery charge and you will be entitled to cancel your order at this point. Next day delivery is not available for bulk orders.

Split deliveries

Please note in some cases your order may be sent in more than 1 parcel. If you do not receive everything you were expecting in your delivery, please wait until the end of the delivery window, as the rest of your order may still arrive later that day. You can track your order using our handy order tracker.

Where do you deliver?

We can deliver to the following areas; Isle of Wight, Isle of Man, Grampians, Northern Ireland and some areas of the Scottish Highlands and Islands. However please note that deliveries to these areas may take a little longer than advertised in our delivery schedule and on your delivery confirmation. We are unable able to provide an exact delivery timeframe as it is dependant on our courier availability to deliver to your selected address.

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Postcode areas we do not deliver to:

We are sorry but we are unable to ship to the locations below or to any country outside of the United Kingdom at this time.



AREA POSTCODES
BFPO All BFPO postcode areas
Channel Islands All JE & GY postcode areas
Outer Hebrides All HS postcode areas
Kirkwall / Shetland Islands KW15, KW16, KW17. All ZE postcode areas
Highlands / Islands PA34, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75,PA76, PA77, PA78, PA80, PH40, PH41, PH42, PH43, PH44
Isle of Skye IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV55, IV56

Store only products

This product is available in selected stores only. Please use our store locator to find your nearest store.

Online only

Some of our products are 'online only'. Unfortunately order & collect is not available for these products, please select home delivery when checking out.

Order tracker.

If you have already placed your order, use our order tracker to find out the status of your delivery.

Delivery & Collection FAQs.

1: What are my Delivery Options?

  • If we receive your order before 4pm, depending on the products you have ordered, we can deliver them as quickly as the following day.
  • If we receive your order after 4pm, we won’t start processing it until the following working day.
  • For all delivery options, please see our Delivery Information, above.
  • If you are still unsure about when and how your order will be delivered, please contact our Customer Care team and we will be more than happy to help you.

2: Can I use the website to reserve items in my local store?

  • We currently do not have the facility to offer a reservation service for items in store. However, if you need your items quickly, why don’t you try our great store delivery service?
  • Order before 4pm and we will deliver to your local Wilko store within 4 working days for all standard items. We will contact you when your order is ready to be collected. This delivery offer excludes Sundays and Public Holidays.
  • Please note that items marked as “home delivery only” cannot be delivered to store.

3: What happens if you can’t fulfil my order?

  • We try to get things right all of the time but very rarely we may make a mistake by publishing inaccurate information on our site (e.g. the availability of a product you have ordered).
  • If we do, we will hold our hands up and tell you that we’ve made a mistake and we aim to contact you as soon as possible by the email or phone number provided to us as part of your order.
  • If we cancel your order, we’ll make sure that you receive a full refund including any delivery charges.

4: Where is my nearest store?

We now have over 400+ stores across the UK so hopefully there is one near you. Please check out our store locator to find your nearest store and their opening times and contact details.

5: Hermes and DHL delivery check

If we’ve confirmed your order is being delivered via Hermes or DHL, you can benefit from additional tracking and delivery options by downloading the Hermes app from either the App Store or Google Play Store https://new.myhermes.co.uk/our-services/mobile-app.html or visiting the DHL website https://track.dhlparcel.co.uk

6: Divert to a safe place

A ‘safe place’ is a designated place where Hermes couriers can drop off your parcels securely, without you being there in person. Typical examples include sheds, greenhouses or porches. You can select your ‘safe place’ via the Hermes app by entering your tracking number, choosing the ‘divert’ option and selecting your preferred 'safe place’.

If a safe place hasn’t been chosen, but there is somewhere safe to deliver the parcel, the Hermes courier will leave it there and take a photo, which will be included in the delivery notification email.

If there isn’t a safe place to deliver, the courier will knock on the door and step back. When you answer, they’ll ask for your name to ensure a safe delivery, but you will not be asked to sign on the handheld device. If there isn’t an answer, the courier will re-attempt delivery on a different day.

Contact us

Can’t find what you’re looking for? Contact one of our Wilko customer care assistants. Tel: 08000 329 329

Email us

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