Returns & Refunds
We want you to be happy with the products that you purchase from us, so in addition to your legal rights, if you're not completely satisfied with your purchase at any time after purchase please contact us and we'll gladly exchange it or refund it for you. That's a Wilko promise. All lottery products, gift cards and phone cards are excluded.
The law gives you 14 calendar days to cancel your purchase from us, and then a further 14 calendar days to return products to us. As you would expect, there are some exceptions. For example, made to measure items, sheds or outside buildings once they are treated and items that have hygiene packaging or seals which have been removed cannot be returned.
You will receive a full refund of the price you paid for the products and if the item/s returned constitute the entire order we will also refund you the delivery charge. We will process the refund due to you as soon as we can and, in any case, within 14 calendar days of the day on which the goods have been returned.
If the products were delivered to you, you must return them to us as soon as it's reasonably possible for you to do so. For store collection orders, we would request that you return your order back to store for a refund.
For home delivery orders, or if you are unable to return your purchase back to store, we'll arrange with our delivery partner to collect the products from you. Once your item has been picked up and our delivery partner lets us know they have them, we will action your refund back to the card you used to make that purchase.
If you ordered and paid for the product in store, you can claim your refund by taking your receipt and delivery note to any of our stores. If your order is damaged or faulty, we will refund the delivery charge too.
Refunds take 5-7 working days to be credited to your payment card or PayPal account, depending on your card provider. If you're returning the products, all that we ask is that you take reasonable care of them while they are in your possession.
Please be aware that we are not currently part of any online or alternative dispute resolution schemes but for your information here is a link to the EU Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr/
Nothing in these Ts&C's excludes or limits your legal rights (also referred to as your statutory rights).
When returning products, for whatever reason, please ensure where possible that before you take them back to store, or they are collected, your purchase is repackaged in a suitable way, ideally using the original packaging it was delivered in. If your purchase is not repackaged correctly (for example, because it's not safe or parts could fall out and go missing), our delivery partner may refuse to collect it.