Use the menu below to browse our FAQs.
If you’ve changed your mind or no longer need the products you have ordered, by law, you have the right to cancel an order placed on our website or by phone at any time before your order is delivered to you and within a further 7 working days after the day of delivery.
If you wish to cancel please contact us directly and we will arrange this for you.
We want you to be happy with the products that you purchase from us so in addition to your legal rights to return your purchase to us within 7 working days, if you’re not completely satisfied with your purchase please contact us within 28 days of delivery and we’ll gladly exchange it or refund you. That’s a Wilkinson promise.
If we receive your order before 2pm, depending on the products you have ordered, we can deliver them as quickly as the following day.
If we receive your order after 2pm, we won’t start processing it until the following working day.
For all delivery options, please see our Delivery Page.
If you are still unsure about when and how your order will be delivered, please give us a call on 08000 329 329 and we will be more than happy to help you.
We currently do not have the facility to offer a reservation service for items in store however, if you need your items quickly, why don’t you try our great store delivery service?
Order before 2pm and we will deliver to your local Wilko store within 48 hours for all standard items. We will call you when your order is ready to be collected. This delivery offer excludes Sundays and Public Holidays.
Please note that items marked as “home delivery only” cannot be delivered to store.
To make payment as easy as possible, we accept many methods of payment. You can pay online or by phone with Mastercard, Visa, Delta, Maestro Electron and American Express cards as well as through your PayPal account if you have one. Unfortunately, we don't accept Diners Club cards. For orders you make online or by calling us, we will take payment at the point of your order.
We are sorry but we are unable to accept cheques as a method of payment.
As we are based in the UK, all our prices are in UK pounds and include VAT at the appropriate rate. The price of a product does not include delivery charges. To check the relevant delivery charge, please go to our Delivery Charges page. Before you confirm your order, the Shopping Basket will show you the total amount you will be charged for your order including any delivery charges (if any) depending on the delivery method you have selected.
We do not accept gift cards online at the moment – please bear with us – we are working on it! If you would like to place your order in one of our stores, we can accept your gift card as payment for your order there.
We want you to be happy with the products that you purchase from us so in addition to your legal rights to return your purchase to us within 7 working days, if you’re not completely satisfied with your purchase please contact us within 28 days of delivery and we’ll gladly exchange it or refund. That’s a Wilkinson promise.
For store collection orders, we would request that you return your order back to store for a refund. For home delivery orders, or if you are unable to return your purchase back to store, we’ll arrange with our delivery partner to collect the products from you. Prior to collection, we would ask that you ensure your purchase is repackaged in a suitable manner, ideally using the original delivery packaging. Once your item has been picked up and our delivery partner lets us know they have them, we will action your refund back to the card you used to make that purchase. If you ordered and paid for the product in store, you can claim your refund by taking your receipt and delivery note to any of our stores. If your order is damaged or faulty, we will refund the delivery charge too. Refunds take 5-7 working days to be credited to your payment card or PayPal account, depending on your card provider.
As you would expect, there are some exceptions for example, made to measure items, sheds or outside buildings once they are treated and items that have hygiene packaging or seals which have been removed can not be returned.
We try to get things right all of the time but very rarely we may make a mistake by publishing inaccurate information on our site (e.g. the availability of a product you have ordered).
If we do, we will hold our hands up and tell you that we’ve made a mistake and we aim to contact you the next working day to do this.
When we contact you, we will give you the option, if possible, for you to wait for the item to come back into stock rather than canceling your order. If we are unable to contact you using the contact details you provided during the order process, we will cancel the order and notify you in writing.
If we cancel your order, we’ll make sure that you receive a full refund including any delivery charges.
We now have over 380+ stores across the UK so hopefully there is one near you. Please check out our store locator to find your nearest store and their opening times and contact details.
If you are having problems remembering your password, please click on the 'forgot my password’ link and an email will be sent to you with a new password. For the new password to work you will need to type it in the exact format and avoid copy pasting. If you have entered an incorrect password 3 times or more, your account will be locked for your security – but don’t worry, if you call us on 08000 329329 we will unlock this for you so you can get back to your shopping!
Yes, if there is anything that you feel has not been answered in the above please give us a call on 08000 329 329 and one of our friendly advisors will be more than happy to help, alternatively drop us an email on firstname.lastname@example.org and we will get back to you as soon as we can.