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Help & information guide

We hope that you find the Wilko.com service both easy to use, and easy to navigate. If you think that we can improve our website then contact us by completing our feedback form. If you require help in a specific section then please have a look at our help guides below.

Privacy Policy


Privacy Policy

1: Your Privacy

  • 1.1 Wilkinson Hardware Stores Limited (the "Company", "We" or "Us") is committed to protecting and respecting the privacy of the users of this website www.wilko.com (the "Website"). This privacy policy explains how we collect, store, use and otherwise process any personal data that we collect from you, or that you provide to us.
  • 1.2 You must read this privacy policy carefully. By accessing and continuing to use the Website you confirm that you have read, understood and agree to the terms of this privacy policy.

2: Who we are

Wilkinson Hardware Stores Limited is a company registered in England and Wales with company number 0365335 and whose registered office is at JK House, PO Box 20, Roebuck Way, Manton Wood, Worksop S80 3YY. The Company is registered as a data controller with the Information Commissioner's Office (registration number Z6046528).

3: Information we may collect from you

  • 3.1.1 Information that you provide in using our Website including (without limitation) information at the time of registering and setting up your account, subscribing to our services and email circulars, participating in our customer satisfaction surveys and any other services that we may offer from time to time. We may also ask you for information when you enter into a competition or if you have cause to make a complaint or report a problem with the Website.
  • 3.1.2 If you contact us in writing or over the phone, we may keep a record of that communication.
  • 3.1.3 We may also ask you to participate in surveys and other market research. Your participation in any market research is completely voluntary.
  • 3.1.3 Details of your transactions on our Website and of the fulfilment of your orders.
  • 3.1.4 Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

4: Where we store your information

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

5: Uses made of the information

  • 5.1.1 To ensure that our Website is personalised to your taste, that you are provided with the most suitable content and recommended goods that may be of interest to you and to notify you of our offers, discounts, promotions, and competitions;
  • 5.1.2 To carry out our obligations arising from any transactions you enter into with us;
  • 5.1.3 To notify you about changes to our services;
  • 5.1.4 To maintain and administer any registered account that you hold with us;
  • 5.1.5 To undertake market research, assessment and analysis so that we can review, develop and improve the services that we offer to you and our other customers.
  • 5.2 We will not disclose information that will identify you to our advertisers, but we reserve the right to provide them with aggregate information about the collective users of our Website (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the audience they want to target (for example, women in a certain location). We may make use of the information we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

6: IP addresses and cookies

  • 6.1 This Website uses small data files known as cookies ("Cookies") to collect information about the people that use our Website. When you use the Website, Cookies are transferred to and stored on your computer's hard drive. They collect personal information about you to enable us to record your preferences. This means we can provide you with a more personalised service including offering you goods and services that are more suitable to your taste, speeding up your searches, and recognising you when you return to our Website.
  • 6.2 You can reject these Cookies by changing the setting on your website browser but you should be aware this may impair the functionality of the Website. Please note that our advertisers and other Website suppliers may also use Cookies as part of their service to us. Although these Website suppliers are carefully selected and monitored, we do not have control over their use of their Cookies.

7. Disclosure of your information

  • 7.1 We may disclose your information:
  • 7.1.1 to any member of our group of companies and to our third party suppliers who assist us in performing our services (such as our delivery companies and market research); and
  • 7.1.2 to third parties in the event that we sell or buy any business or assets (and where it is necessary to disclose your information); and
  • 7.1.3 if we are under a duty to disclose or share your information in order to comply with any legal obligation or to enforce or apply our terms of use and other agreements that we may have with you, or to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

8: Your Rights

  • 8.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us on 08456 080807.
  • 8.2 Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. You should be aware that if you follow a link to any of these websites they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.

9: Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you on the e-mail you provide.

10: Contact

  • 10.1 If you would like to know what information we have about you please contact customer services and make an access request. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
  • 10.2 Any questions, comments and requests regarding this privacy policy are welcomed and should be addressed to customer services on 08456 080807.

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