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Help & information guide

We hope that you find the service both easy to use, and easy to navigate. If you think that we can improve our website then contact us by completing our feedback form. If you require help in a specific section then please have a look at our help guides below.

Find all our Wilko online and customer service contact details here.
A problem with your goods? View our returns policy.
Delivery Information
View all our delivery options and charges here.
Order Tracker
Want to know where your order is? Track your order here.
Store Locator
Use our store locator and find your nearest Wilko store.
Terms & Conditions
View our terms & conditions here.
Privacy & Security
We respect your privacy when browsing our site.
Choosing a secure password
We can help keep your details safe.
Payment Options
All major UK credit and debit cards accepted at