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Help & information guide

We hope that you find the Wilko.com service both easy to use, and easy to navigate. If you think that we can improve our website then contact us by completing our feedback form. If you require help in a specific section then please have a look at our help guides below.

Our Delivery Options


FREE
Store Collection Free Next Day Delivery To Store
Next Day.
On selected items, we offer free next day delivery to your chosen Wilkinson store. Order before 2pm and your items will be in store after 3pm the next day (except Sundays).
Standard delivery to store - Next day (Collection after 3pm)
Heavy Item delivery to store - 48hrs (Collection after 3pm except Sunday)
£6.95*
Premium Delivery Premium Delivery
Monday to Friday 8am - 6pm
Premium home delivery/small items. *Next day back to your home or FREE to your local store. You can collect from store after 3pm (except on Sundays). Order cut off point - 2pm.

£3.50
Standard DeliverySmall Items
Monday to Friday 8am - 6pm
Delivered within 3-4 working days. (Order cut off point - 2pm).
This is our standard delivery charge.
£9.95
Big Items Big Items
Monday to Friday 8am - 6pm
Delivered within 7 working days. You will be contacted by our delivery partner prior to your delivery to confirm delivery. Big item delivery is recommended on all items highlighted with this symbol.
£3.50 or £9.95
Home Delivery Only Home Delivery Only
Monday to Friday 8am - 6pm
Delivered within 3 to 28 days, see individual product for delivery time scale. These products cannot be delivered back to store.

We can deliver to the following areas at an additional cost: Isle of Wight, Isle of Man, Scottish Highlands, Grampians & Northern Ireland.
Please contact us on 08456 08 08 07 to agree a cost and suitable delivery time. Please note that we do not deliver to Europe or worldwide.


Some bulk orders may incur an additional delivery charge due to the quantity or size. We will notify you of these charges as soon as possible. For further details please contact 08456 08 08 07