Skip to content

Help & information guide

We hope that you find the Wilko.com service both easy to use, and easy to navigate. If you think that we can improve our website then contact us by completing our feedback form. If you require help in a specific section then please have a look at our help guides below.

Collecting From Store

Collect in store for free

Orders placed online can be collected FREE from most of our 370+ stores


Order before 2pm and we will deliver to your local Wilko store within 48 hours for all standard items. We will call you when your order is ready to be collected. This delivery offer excludes Sundays and Public Holidays.

Heavy Item delivery to store - 48hrs (Except Sundays, Collection after 3pm) All standard delivery terms apply.


A team member from your chosen store will contact you as soon as your orders is available for collection.


For details on your nearest store or store opening times please visit our store locator.


Products which state 'Home Delivery Only', cannot be returned to store.


Please contact 08000 329 329 for enquiries about your order.


Products which state 'Home Delivery Only', cannot be collected from store.