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Help & information guide

We hope that you find the Wilko.com service both easy to use, and easy to navigate. If you think that we can improve our website then contact us by completing our feedback form. If you require help in a specific section then please have a look at our help guides below.

Collecting From Store

Collect in store for free

Orders placed online can be collected FREE from most of our 370+ stores


On selected items, we offer free next day delivery to your chosen Wilkinson store. Order before 2pm and your items will be in store after 3pm the next day (except Sundays).


A team member from your chosen store will contact you as soon as your orders is available for collection.


For details on your nearest store or store opening times please visit our store locator.


Products which state 'Home Delivery Only', cannot be returned to store.


Please contact 08456 08 08 07 for enquiries about your order.


Products which state 'Home Delivery Only', cannot be collected from store.