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Help & information guide

We hope that you find the Wilko.com service both easy to use, and easy to navigate. If you think that we can improve our website then contact us by completing our feedback form. If you require help in a specific section then please have a look at our help guides below.

Collecting From Store

Collect in store for free

Orders placed online can be collected FREE from most of our 370+ stores


Order before 2pm and receive free next day delivery to store on all standard orders over £30. On orders under £30, delivery will be 48 hours. These delivery offers excludes Sundays and Public Holidays Heavy Item delivery to store - 48hrs (Except Sundays, Collection after 3pm) All standard delivery terms apply.


A team member from your chosen store will contact you as soon as your orders is available for collection.


For details on your nearest store or store opening times please visit our store locator.


Products which state 'Home Delivery Only', cannot be returned to store.


Please contact 08456 08 08 07 for enquiries about your order.


Products which state 'Home Delivery Only', cannot be collected from store.